I had to have a procedure at Memorial Hospital and it was one of the best experiences I have ever had with a hospital. It started with the young man at information. I was not on any of the lists for registration, but he researched and found that I needed to register at the surgery registration desk. He then walked me the short distance there (when he could have verbally directed me), wished me well and opened the door for me.
The registration desk was very attentive and when I pointed out that my name on the arm band was incorrectly spelled—even though the spelling corresponded with the surgery scheduling's spelling—they called and a correction was made. The nurse who called me back was very detailed in her "what to expect" and the person who entered my info into the computer system was very professional and knowledgeable about most of the health issues I had as history.
The CRNA was also very informative and pleasant. Bold enough to admit he did not know what Steven's Johnson's Syndrome was (which is an indicator of self confidence and makes patients feel more secure)—he also prayed with me. The noise level was such that I fell asleep waiting my turn. The person inducing anesthesia asked my favorite music and actually had music from one of my favorite artists. Then we played guess who this artist is’ by song as he helped me relax. I was able to get the first name but I was just about senile, and so he afforded me the last name. Waking up was hard, but they kept talking to me and soon I was up and dressed and on my way home.
The nice thing is…no one knew I was a nurse or a practitioner and I got red carpet treatment as a regular patient! I was given detailed information about follow up and “dos and don’ts” as well. Every person there seemed to be there to serve because they were called. It wasn't just a job—it was a calling to serve our Savior.
--Delores Cox, ARNP
Red Bird Clinic
|