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Room Service Introduced for Inpatients at Manchester Memorial Hospital
Manchester, KY –Manchester Memorial Hospital (MMH) has introduced a new room service initiative for inpatient dining throughout the day.

The room service model has shown that patients tend to eat better in the hospital when they select their own meals right before eating, depending on how they feel. It also allows for fresher food that is made to order. Orders are taken from 6:30 a.m. to 6:30 p.m. and are delivered within 45 minutes.

“The room service concept allows patients and their care teams to have more control over when meals are served,” says Kellie Gray, dietitian at MMH. “It gives patients the opportunity to time their meals similar to when they eat at home, which helps keep their medications on schedule. Patients can also schedule their meals around different tests and procedures, without missing meals or eating cold food when they return to their room.”

Patients order from a restaurant-style menu, based on their dietary modifications, and then place their orders by phone before each meal. If patients are not able to make the calls, dietary ambassadors will visit the patient’s room and help the patients place their order.

The new dining project, includes kitchen renovations and technology to support the meal program, along with training for all the employees who will assist with meal ordering, food preparation, meal delivery and tray pick-up.

“When we made the decision to move to a new meal delivery system, we chose room service for inpatient dining for many reasons,” says Eric Lunde, chief operating officer at MMH. “While the model costs more for renovations and equipment, costs are off-set by reducing food waste and food-related supplies. Patients are able to order what they want to eat, when they want to eat it. This leads to a higher level of patient satisfaction -- a benefit to the patients, their families and their care teams.”

For more information, feel free to call 606-598-1095 or visit

*published in the Manchester Enterprise