As a patient, you have certain rights and responsibilities concerning your care and treatment. These rights and responsibilities exist to ensure that we provide you with important information about your care and that you receive treatment in a safe and courteous manner.
As a patient you have the right to...
- Participate in the development and implementation of his or her plan of care;
- Or his or her representative (as allowed under state law) has the right to make informed decisions regarding his or her care. The patient’s rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment.
- Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
- Have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
- Personal privacy.
- Receive care in a safe setting.
- Be free from all forms of abuse or harassment.
- Confidentiality of his or her clinical records.
- Access information contained in his or her clinical records within a reasonable time frame.
- Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
- Be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his/her access to services.
- Know the professional status of any person providing his/her care or services.
- Know the reasons for any proposed change in the Professional Staff responsible for his/her care.
- The right to know the reasons for his/her transfer either within or outside the hospital;
- Know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
- The right of access to the cost, itemized when possible, of services rendered within a reasonable period of time.
- The right to be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care.
- Right to have pain treated as effectively as possible.
- Right to receive visitors or be informed of any reasonable clinical restrictions or limitations that are in place that would limit visitation rights.
- Right, subject to his/her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time.
- The hospital will not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identify, sexual orientation or disability.
- The patient’s family has the right of informed consent for donation of organs and tissues.
As a patient you are responsible to...
- Provide accurate and complete information to hospital staff.
- Ask questions of the physician or clinical team to clarify an understanding of your condition or plan of care. Let your care provider know when you do not understand something.
- Speak up / report any perceived safety risks or concerns with the quality of care.
- Be respectful and considerate of the rights and needs of other patients and healthcare providers. This includes being sensitive to noise level, number of visitors, the smoke-free environment, and respect for hospital property and property of others.
- Follow all hospital rules and policies.
- Assuring that the financial obligations are fulfilled as promptly as possible.
- Assume responsibility for the outcomes of refusing recommended treatment, care or procedures.
Concerns or Complaints
Your satisfaction is important to us. If you have a concern or a complaint, please allow the person responsible for your care or their supervisor the opportunity to listen, review and to assist with an appropriate resolution. If your concern or complaint is unresolved, please contact administration and ask to speak with the administrator on call.
The hospital has an Ethics Committee available to assist you with difficult decisions concerning care or treatment. If you would like to meet with the Ethics Committee, please ask your nurse or doctor.